Refund policy
At our store, customer satisfaction is our top priority. We aim to provide a smooth and reliable shopping experience across Pakistan 🇵🇰.
7-Day Easy Return Guarantee
We offer a 7-day return policy. If you’re not satisfied with your product, you can request a return within 7 days of delivery.
Conditions:
🔹Product must be unused and in original packaging
🔹Must include all accessories (if any)
🔹Return request should be made within 7 days
Damaged or Wrong Product
Agar aap ko damaged ya wrong item receive hota hai:
🔹Within 24 hours, hume WhatsApp ya email par contact karein
🔹Product ka clear video/image proof share karein
🔹Hum 100% free replacement ya full refund provide karenge
Cash on Delivery (COD) Orders
Pakistan mai zyada orders COD par hote hain, is liye:
🔹Refund bank transfer / Easypaisa / JazzCash ke through diya jata hai
🔹Delivery charges non-refundable hote hain
🔹Refund process complete hone mai 3–5 working days lagte hain
Return Shipping Charges
🔹Agar product faulty ya wrong ho → hum charges cover karenge ✅
🔹Agar customer change of mind ho → return shipping customer pay karega
Non-Returnable Items
Kuch items return nahi ho sakte:
🔹Used products
🔹Personal care items
🔹Items without packaging
🔹Discounted / sale items (if applicable)
Order Cancellation
🔹Order sirf dispatch se pehle cancel ho sakta hai
🔹Dispatch ke baad cancellation allow nahi hoti
Important Note (Very Important for COD)
Courier ke samne parcel receive karein. Agar aap parcel refuse karte hain bina valid reason ke, to future orders block kiye ja sakte hain.
Contact Us
Agar koi issue ho, hum hamesha help ke liye available hain:
📞 Phone/WhatsApp: 03402006515
📧 Email: info@maxwave.store